At Rogan Art, we strive to ensure your satisfaction with our handcrafted products. Please review this policy carefully to understand your rights and responsibilities.
1. Returns & Exchanges
A. Eligibility:
Return Window:
Domestic (India): 7 days from delivery.
International: 7 days from delivery.
Conditions:
Unused, undamaged, in original packaging with tags intact.
Proof of purchase (order number) required.
B. Non-Returnable Items:
Final Sale: Products marked “Sale” or “Non-Returnable.”
Custom/Made-to-Order: Handcrafted items personalized for you.
C. Damaged/Defective Items:
Report within 48 hours of delivery via email to cc@roganart.com with photos.
Replacements/refunds issued after verification.
2. How to Initiate a Return
1. Request Approval: Email cc@roganart.com with your order number and reason for return.
2. Ship the Product:
Domestic: Use our reverse logistics partner (if available) or self-ship to our warehouse.
International: Self-ship to the address provided by our team.
3. Quality Check: Refunds/exchanges processed only after inspection.
3. Refunds
| Scenario | Refund Method | Timeline |
| Pre-dispatch cancellation | Original payment method | Within 3 business days |
| Approved return | Store credit or original method | 1 week after quality check |
| Damaged/defective item | Replacement or refund | Within 5 business days |
Note: Return shipping costs are non-refundable unless the return is due to our error.
4. International Returns
Shipping Costs: Customers bear return shipping fees.
Customs/Duties: No refunds on customs charges.
Proof of Delivery: Required for self-shipped returns.
5. Cancellations
Pre-Dispatch: Cancel within 24 hours of ordering.
Post-Dispatch: Contact us to recall the shipment or initiate a return upon delivery.
6. Handmade Product Note
Our products are crafted by rural artisans in Kutch, India. Minor irregularities in weave, print, or stitching are inherent to handloom craftsmanship and not defects.
7. Self-Ship Returns (Domestic)
Process:
1. Email us for return approval and warehouse address.
2. Ship securely and share courier receipt.
3. Refund processed after quality check.
Proof of Delivery: Required for claims.
8. Contact Us
Email: cc@roganart.com
Phone/WhatsApp: +91 9173530085
Governing Law: Compliant with India’s Consumer Protection Act, 2019.
Shipping Policy | Privacy Policy
Thank you for supporting handmade art and our artisans’ livelihoods!
Note:
Sale items are final and non-returnable.
Rogan Art reserves the right to deny returns violating policy terms.
Policy subject to change; check for updates before initiating returns.